This page shows the exact script used on the Legadus maintenance line, +1 (346) 380-2912, to ask residents for permission to send text messages about their maintenance visit. Legadus is a business name (DBA) of Day Yacht USA Inc. Calls are answered by our phone scheduling assistant, Eric. See also Resident Maintenance Requests, our Privacy Policy and our Terms & Conditions.
Call script (English)
1. Greeting
“Thanks for calling Legadus maintenance, this is Eric. Just so you know, calls are recorded. How can I help you today?”
2. Maintenance request
The resident describes the issue in their unit. The assistant confirms the resident’s name, asks whether the number they are calling from is the best callback number and reads it back, and confirms the unit address.
3. Booking
The assistant offers available one-hour arrival windows and confirms the one the resident picks, for example: “You’re all set for Tuesday, October 27, between nine and ten in the morning.”
4. Text message consent
“Can Legadus text you the visit details and a reminder the day before at this number? Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to opt out at any time.”
If the resident says yes: “Great, you’ll get a text from Legadus shortly. For any change, just call this same number.”
If the resident says no: “No problem, we won’t send any texts. For any change, just call this same number.” No text messages are sent.
5. Closing
“Is there anything else I can help with?” … “Thanks for calling Legadus, have a good one.”
Guion de la llamada (Español)
“Gracias por llamar a mantenimiento de Legadus, le atiende Eric. Le aviso que la llamada se graba. ¿En qué le puedo ayudar?”
El residente describe el problema; el asistente confirma su nombre, su número y la dirección de su departamento, y agenda una ventana de llegada de una hora.
“¿Legadus le puede mandar por mensaje de texto los detalles de la visita y un recordatorio un día antes a este número? La frecuencia de los mensajes varía y pueden aplicar cargos de mensajes y datos. Responda HELP para ayuda o STOP para darse de baja en cualquier momento.”
Si dice que sí: “Perfecto, le llegará un mensaje de Legadus en un momento. Para cualquier cambio, llame a este mismo número.” Si dice que no: “No hay problema, no le mandaremos mensajes.” y no se envían mensajes.
What residents receive
- Only transactional texts about their maintenance visit: confirmation, reminder the day before, and reschedule or cancellation notices. No marketing.
- Message frequency varies (typically 1 to 4 messages per maintenance request). Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or call +1 (346) 380-2912.
- Example first message: “Legadus – Appointment confirmed. Hi [Name], your technician visit is booked: Date: [date]. Arrival window: [time]. Address: [unit address]. For questions or changes, call +1 (346) 380-2912. Reply STOP to opt out.”
- Consent is recorded with the call record (calls are recorded and transcribed). We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.
